Arkana International · Last updated April 23, 2025
1. INTRODUCTION
Arkana International ("we," "our," or "us") operates wellness retreat centers in Peru, Mexico, and Costa Rica, and maintains the website www.arkanainternational.com (the "Site"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information that we gather through our Site.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
When you interact with our Site, you may voluntarily provide us with personal information through:
- Contact Forms: When you submit inquiries or requests through our contact forms, we collect information such as your name, email address, phone number, and any other information you choose to provide.
- Newsletter Subscriptions: When you opt in to receive our newsletters or marketing communications, we collect your email address and preferences.
2.2 Information We Collect Automatically
When you visit our Site, we automatically collect certain information about your device and usage, including:
- Usage Data: Information about how you use our Site, including pages visited, time spent on pages, and other interaction data.
- Device Information: Technical data such as your IP address, browser type and version, time zone setting, operating system, and device information.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and assist in our marketing efforts. For more information, please see the Cookies section below.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To communicate with you regarding your inquiries or requests
- To provide you with information about our wellness retreats and services
- To personalize and improve your experience on our Site
- To send you marketing communications (where you have opted in)
- To maintain and improve our Site and services
- To analyze usage patterns and trends
- To protect the security and integrity of our Site
4. DATA STORAGE AND THIRD-PARTY SERVICES
4.1 HubSpot
We use HubSpot to store and manage information collected through our contact forms and subscription processes. Your personal information is processed according to HubSpot's terms of service and privacy policy.
4.2 Google Analytics
We use Google Analytics to collect and analyze information about how visitors use our Site. Google Analytics uses cookies to collect anonymous traffic data. This information helps us understand how visitors engage with our Site and improve user experience. Google Analytics may collect your IP address, but this information is typically anonymized.
5. COOKIES
Our Site uses cookies and similar tracking technologies to distinguish you from other users and enhance your experience. A cookie is a small file placed on your device that enables certain features and functionality.
We use the following types of cookies:
- Essential Cookies: Necessary for the Site to function properly.
- Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze how visitors move around the Site.
- Functionality Cookies: Enable the Site to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to the Site, pages visited, and links followed.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.
We implement a cookie consent banner that allows you to opt in to non-essential cookies.
6. YOUR RIGHTS AND CHOICES
Depending on your location, you may have certain rights regarding your personal information:
- Access: You may request access to your personal information.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information.
- Restriction: You may request that we restrict the processing of your information.
- Data Portability: You may request a copy of the information you have provided in a structured format.
- Objection: You may object to our processing of your personal information.
To exercise these rights, please contact us at info@arkanainternational.com.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking the "unsubscribe" link in any marketing email we send
- Emailing us at info@arkanainternational.com with your request to be removed from our mailing list
7. DATA SECURITY
We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.
8. INTERNATIONAL TRANSFERS
As a global organization with operations in Peru, Mexico, and Costa Rica, your personal information may be transferred to and processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your country.
We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally.
9. CHILDREN'S PRIVACY
Our Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any information on our Site.
10. CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site with a revised "Last Updated" date.
11. CONTACT US
If you have any questions about this privacy policy or our privacy practices, please contact us at:
Email: liliana@arkanainternational.com
Arkana International
Arkana Amazon Office Jiron Fitzcarrald 152, Iquitos Peru 16002
Thank you for trusting Arkana International with your personal information. We are committed to maintaining that trust by protecting and respecting your privacy.
Effective January 1, 2025
Welcome, we are honored that you have chosen Arkana and will be joining one of our retreats. The following Terms and Conditions have been designed as a result of our practical experience gathered over the years and serve to prepare our guests for a positive and safe experience in ceremony and in a program as a whole.
This agreement is between Arkana International ("Arkana" or "the Host") and You (the "Participant").
By booking a retreat at Arkana you agree to all the following terms and conditions:
1. The Participant agrees to take part in ayahuasca and medicinal plant ceremonies with the Host out of his own free will and is not coerced by anyone. He/she has been advised that ayahuasca is a visionary plant medicine, and is clear on the meaning of this.
2. The participant understands that these natural treatments may involve physical, psychological and emotional reactions. He/she agrees to be physically and mentally fit to participate at a retreat at Arkana and accepts full responsibility of any associated risks and consequences.
3. The Host will do their utmost to ensure the safety and comfort of the Participant during the retreat. The Participant, in turn, agrees to abide by all rules and regulations as outlined in these terms and conditions and/or communicated orally during the retreat.
4. In observance with Peruvian Law concerning the illegal practice of Medicine: Ley N° 28538, Arkana is not a medical facility as defined by Peruvian legislation and no health care is practiced under its direction. Its owners and employees are not health care professionals and do not practice health care of any form. The healers at Arkana function as spiritual guides and teachers. Retreats are offered for the sole purpose of spiritual connection and personal growth.
5. The participant agrees to truthfully answer all questions in the medical questionnaire that is part of the registration process. He/she agrees to full disclosure with the Host, in writing, regarding their health history, medical conditions, and any medications they are taking, prior to booking. All information will be deemed confidential by the Host.
6. After booking, the Participant agrees to notify the Host of any material change in their medical condition in a timely manner and understands that withholding medical information could be dangerous to their health.
7. In the event that the Participant is taking medications, it will be his/her responsibility to consult with the prescribing physician regarding possible interactions with the natural medicines supplied by Arkana. The Host is not responsible for the personal decision of any guest to stop taking medications or change their medication schedule, and accepts no liability for any adverse effects from withdrawal from any medication.
8. The participant understands that unless it has been specifically authorized in writing by Arkana’s staff, he/she must not combine any kind of allopathic medication with the natural medicines provided at the retreat.
9. The Participant confirms that they have not been diagnosed with the following mental conditions: bi-polar, or any form of schizophrenia, schizophreniform, schizoaffective disorders.
10. The Participant understands that it is important to prepare physically and mentally for the retreat. This includes adhering to a rigurous diet, abstaining from street drugs, and pharmacological restrictions required by Arkana for at least two weeks prior to the start of the retreat and for at least four weeks following the last ceremony.
11. During the Retreat. In order to maintain a safe environment while at the retreat, all participants are expected to conduct themselves in a respectful manner with others respecting their healing processes and personal boundaries
The following offences are intolerable, and will result in the Participant’s removal from the retreat without any responsibility for a refund or providing accomodations outside of Arkana at the sole discretion of Arkana’s staff:
- Sexual harassment toward any of the guests or staff.
- Any form of discrimination against anyone at the center on the basis of age, gender, race, religion or social status
- Behavior that puts your own or others' safety at risk
- Overt negativity resulting in repetitive disruptive behaviors inside or outside ceremony that significantly interferes with the healing process of others.
- The use of alcohol or other illicit substances/drugs of any kind taken at the Center
12. If a Participant’s behavior presents a threat to the safety of themselves or others, the Host reserves the right to physically restrain the Participant. Such restraint will be conducted as gently as possible and with respect for the dignity of the Participant.
13. If upon arrival, the Participant is found to be intoxicated. inebriated or in possession of street drugs, or alcohol, the Host at its sole discretion reserves the right to deny them entry to Arkana and/or the retreat without any responsibility for a refund, or providing accommodation outside of Arkana.
14. The Host may require the Participant to take a drug or breathalyzer test prior to or during a program or activity, without prior notice or reason. If the Participant refuses to comply with the test, the Host reserves the right to deny entrance to Arkana and/or remove them from the retreat immediately and without prior notice, responsibility for a refund.
15. The Host is not liable for the injury of any Participant that may occur during or after the program. By participating in a program at and accepting this Agreement, the Participant expresses full understanding of and responsibility for the risks that they may encounter during a program. The Participant releases Arkana, its owners, and employees of said responsibility. Any legal action taken against Arkana will only take place in Peru under Peruvian Law.
16. In the case of a medical emergency during a retreat that requires evacuation and treatment, the Participant will be accompanied by one of Arkana’s staff to the closest medical facility. The participant agrees to pay for all medical expenses done on his behalf.
17. The Participant agrees to follow the guidance of Arkana staff should they develop or exhibit any symptoms of COVID during their retreat. This may include evacuation for an offsite quarantine and medical care at Participant’s own expense. There will be no refunds for any missed ceremonies as a result of such event.
18. Arkana reserves the right to expel any individual from the retreat without prior notice, responsibilibility for a refund, or providing accomodation outside of Arkana. In such event, the Participant will be responsible for paying for their transportation from the center to the nearest city.
19. Payment Terms. All reservations require a 50% down payment paid at the time of booking via credit card. The outstanding balance is to be paid in cash in USD upon arrival to the center on the date of the retreat.
- a. For this balance, please use bills of crisp, like-new quality; you can usually get from banks at home. To avoid circulation of forged bills in South American countries, any bills with signs of tear, extensive wear, or any markings on them are not accepted for exchange.
- b. Please do not depend on withdrawing the remaining balance from ATMs in South America. ATMS have daily and weekly withdrawal limits that will make this very difficult. Thus, we ask you to kindly bring the remaining balance with you in US bills of good quality.
- c. Alternative methods of payment for the outstanding balance include wire transfers or credit card payments. All Credit card payments will incur an additional 5% to cover bank fees.
20. Deposits will only be refundable within 24 hours of registration or if during the medical screening, issues it is concluded by Arkana personnel that the Guest is not a good candidate for plant medicines. In either case deposits will be refunded minus a transaction and administrative fee of $250.
21. Cancellations. Should the Participant cancel their reservation outside of the 24 hr grace period, all deposits will be considered Non-Refundable. Instead, a personal credit will be issued in the name of the Participant to be used at any of our locations within 24 months of the original retreat date. Participants will be responsible for any price increases for the chosen retreat program.
In the event that the Host is forced to cancel a retreat due to unforeseen major events such as Inclement Weather (River Flooding),, Civil Unrest, Health Pandemics, no refunds will be issued to participants. Instead, credits will be issued to be used at a later time in any one of our locations.
22. Personal Credit. In the event of a cancellation, the percentage of the deposit that will be converted into a personal credit will depend on the timeliness of the cancellation request:
- d. 4+ Week Notice: 100% of the deposit is transferable
- e. 2-4 Week Notice: 80% of the deposit is transferable
- f. 2 day – 2 Week Notice: 60% of the deposit is transferable
- g. 0 – 2 days: 0% of the deposit is transferable.
- * In the event of last minute cancellation or No Shows, no credit will be issued for future use and the full retreat price will be charged to the original form of payment.
Personal credits may be transferred to a third party as long as the credit is to be used for a new reservation. Under no circumstance may this credit be used to pay someone else’s retreat outstanding balance.
23. Early Departure. Should the participant decide to leave the retreat prematurely for any reason, he will forego any monies paid, and no full or partial refunds/credits will be issued to be used at a later time. The participant will be responsible to cover any transportation costs to return to the nearest city.